Return Policy

Return Policy

Thank you for shopping at Emalene. We want you to be completely satisfied with your purchase.

Return Process

If you received your order and the following happened, please email us within 5 days of receiving your product:
  • product is defective or damaged
  • missing items or wrong product
When you email, please provide us with the following:
  • your name
  • order number
  • reason for the return
  • photo of item in question
  • if you want the item replaced or a refund.
Unfortunately, custom and personalized orders cannot be returned.

Unfortunately, custom and personalized orders cannot be returned.  

Since all products are handcrafted, actual product color can vary slightly depending on your monitor and browser.   Although we carefully select our wood, slight wood imperfections may occur. Refunds are not honored on slight color variations or slight wood imperfections.  

Return shipping arrangements are the responsibility of the purchaser.
If item is to be returned, we must RECEIVE your returned item within 25 days from purchase date.
Refunds will be issued once we have received the merchandise.
We recommend you pack your shipments well as products damaged from inadequate packaging is non-refundable.

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