Return Policy

Thank you for shopping at Emalene. We want you to be competely satisfied with your purchase.

Return Process

If you received your order and the following happened, please email us within 7 days
  • product is defective or damaged
  • missing items or wrong product
When you email, please provide us with the following
  • your name
  • order number
  • reason for the return
  • if you want the item replaced or a refund.
Unfortunately, custom orders cannot be returned.
To qualify for a refund, the product must be unused and in its original packaging.
Since all products are hand crafted, actual product color can vary slightly depending on your monitor and browser. Refunds are not honored on slight color variations.
Return shipping arrangements are the responsibility of the purchaser.
We must RECEIVE your returned item within 25 days from purchase date.
Refunds will be issued once we have received the merchandise.
We recommend you pack your shipments well as products damaged from inadequate packaging is non-refundable.